I did not place an order, but I would be interested to receive your newsletters how to do?

You don't have to order to receive the newsletters, just fill out the form to receive them.

Are there Gifts-Custopolis outlets?

In order to serve you better while offering you better competitiveness, Custopolis does not have any sales outlets.

How can I pay?

You will find the usual payment methods on the websites: VISA, MasterCard, bank transfers. Bank cheques are not accepted.

Are the transactions secure?

Yes the transactions are secured thanks to the SSL technology that encrypts all confidential data. Security is one of Gifts-Custopolis.com's priorities.

Is my product delivered to my home or do I have to pick it up somewhere?

Your order is delivered to the address desired by the buyer in many countries for a delivery charge. It is not possible to send parcels to a postal address.

What are the delivery times?

Non-customisable products in stock are shipped very quickly the products to customise are customised according to your request as soon as possible. Then, your order will be delivered to you as soon as possible.

Who delivers the packages?

Packages are delivered by the Post Office, Mondial Relay and DPD.

1) Parcels are hand-delivered by your postman. If you are absent, a delivery note is left in the letterbox inviting you to collect them from the post office in your area.

2) Either your parcel is not delivered to your address but to another address in a bookshop or another shop chosen by you in the places that we propose you.

What are the shipping costs?

They vary from country to country. Consult our "delivery" section.

Where will my text or image be placed on my product?

You choose your design, your text, your photo, and these will be arranged as on the photos on the site or according to your request.

Are the contests free?

If by chance we organise a contest these will always be free.

Can I participate several times in the contests? 

In principle you can only participate once, but different members of the same family can participate.

What do I win by participating in contests? 

Each time different prizes will be offered to the winners.

Can I suggest a new object to be personalised? 

Of course we are open to any new suggestions for new products. We will study your proposal with the greatest interest.