Can I exchange or return my Gifts-Custopolis purchase?

Non-customised products

In accordance with the Belgian legislation on the "right of retraction", you have the opportunity to return the non-personalised product purchased on Gifts-Custopolis, obviously respecting the conditions set out below.

“ Droit de rétractation en cas de vente à distance” (extraits SPF économie)

“Dans le cas d'une vente à distance, en tant que consommateur, vous avez droit au délai de réflexion légal de 14 jours calendrier.  Ce délai commence le lendemain de la livraison du bien ou de la conclusion du contrat de service. Vous avez le droit d'examiner et d'essayer les biens reçus, de la même manière que vous le feriez en magasin.  Vous pouvez, par exemple, essayer des vêtements mais vous ne pouvez pas tester un appareil de cuisine dont l’utilisation laisserait inévitablement des traces.  Vous pouvez être tenu(e) responsable de toute perte de valeur des biens due à une manipulation allant au-delà de ce qui est nécessaire pour constater leurs caractéristiques et leur bon fonctionnement.”



The legal text is in French above. This translation is indicative.

"Right of withdrawal in case of distance selling" (excerpts FPS Economy)

“In the case of distance selling, as a consumer, you are entitled to the legal cooling-off period of 14 calendar days. This period begins the day after delivery of the goods or conclusion of the service contract. You have the right to examine and try the goods received, in the same way as you would do it in a shop. You can, for example, try on clothes, but you cannot test a kitchen appliance whose use would inevitably leave traces. You may be held responsible for any loss of value of the goods due to handling beyond what is necessary to ascertain their characteristics and proper functioning.”


Customised products

Most of the products on Gifts-Custopolis are customised according to your desires, your tastes. It is therefore not possible to exchange or return custom products (see below). 

“Exceptions au droit de rétractation” (extraits; SPF économie)

“Dans certains cas, vous ne pouvez pas invoquer le droit de rétractation. Ces exceptions visent notamment: la commande de biens réalisés sur mesure;”

The legal text is in French above. This translation is indicative.

"Exceptions to the right of withdrawal" (excerpts; FPS Economy)

“In some cases, you cannot invoke the right of withdrawal. These exceptions include: ordering custom-made goods;” 

Returning your purchase to Gifts-Custopolis: method to follow

Contact us by email (info@neaxiamanagement) or via the contact form on our site Gifts-Custopolis, when you wish to cancel, for any reason, a purchase made on Gifts-Custopolis. You will find the "Return of goods" form below.

After completing the "return of merchandise" form, you will deposit the merchandise in its original packaging at your expense at the post office of your choice and attach the "return of merchandise" form in the package, stamped with our address,  

Gifts-Custopolis

Locker  Hoppin
Wezembeek-Oppem
Leuvensesteenweg, 10 bte Pack 247
1970 Wezembeek-Oppem

Belgium

“Renvoi” (Extraits SPF économie)

“Si vous faites usage du droit de rétractation, vous devez renvoyer les biens reçus dans les meilleurs délais et au plus tard 14 jours après avoir informé le vendeur de votre décision de renoncer à l’achat.  Vous payez les frais de renvoi des biens, sauf si le vendeur a accepté de les prendre en charge ou si le vendeur ne vous a pas informé, avant la conclusion du contrat, que ces frais seraient à votre charge.”

The legal text is in French above. This translation is indicative.

“Return”(Extracts FPS Economy)

“If you make use of the right of withdrawal, you must return the goods received as soon as possible and no later than 14 days after informing the seller of your decision to withdraw from the purchase. You pay the costs of returning the goods, unless the seller has agreed to pay for them or the seller has not informed you, before the conclusion of the contract, that these costs would be borne by you.”

Refund of your purchase

After receipt of the package by Gifts-Custopolis containing the merchandise in its original packaging, merchandise and packaging in good condition, as well as the "return of merchandise" form enclosed in the package, we will proceed to refund your purchase within 14 days if all of the above conditions are met.

Remboursement (Extraits SPF économie)

“Dans les 14 jours après avoir été informé de votre décision de renoncer à l’achat, le vendeur doit rembourser les paiements reçus, frais de livraison inclus.

Il peut attendre que les biens aient été rendus ou qu’une preuve d’expédition lui ait été remise.”

The legal text is in French above. This translation is indicative.

“Reimbursement” (Extracts FPS Economy)

“Within 14 days of being informed of your decision to withdraw from the purchase, the seller must refund the payments received, including delivery costs.

The seller may wait until the goods have been returned or proof of shipment has been provided.”

Product return.pdf